Seb

I think these SAC codes is a feature that we need to add- I think this' description' field is what will be needed to show on the invoice An issue is created 🙂

I agree. It's going to be pretty awesome with settings on a brand, product, client and contract product level (so you can exclude specific services for instance). And you can set a day in the month on which to invoice and a range of time in which to generate the invoices for (So for instance if you generate invoices on the 15th and say 1 month, it'll roll everything up until the 14th of the next month into one invoice).

This is being worked on at present (consolidated invoicing) We hope to have it out this month

For this you could use the client label, and then edit the invoice template to include the label. You could also use notes to store the data that's visible to clients, but it wouldn't be on the invoice. Basically you want a custom service identifier/description right? Feels like that is something we should add as a feature that then gets automatically included on invoices.

Yeah definitely planned and coming -- so it'll be tiered usage post-bay billing I would say this is in our top 5 most requested features!

We'll post in this thread 🙂

It's already there 🙂 Check under the support view Next week we're also releasing a Ctrl+K search which will let you do a search through various things 🙂

Promotions can be quite complicated because there are lots of settings about which are mandatory and some that might not work in conjunction We've gone back to your ticket requesting remote access so we can check. If you can enable remote access we can take a look Yesterday was a bank holiday in the UK - we had emergency support but you would have had slower responses on support tickets.

Just to update this here - the reason this happens is because the logo is square on mobile devices and - so the logo needs to work on multiple screen widths. Obviously the solution is that we have a horizontal logo and a square alternative for mobile devices, which we'll add soon!

This does actually exist -- we added it recently. It's not particularly efficient though so we're likely to add advanced search through everything as a feature in the near future

The team will basically help you to get set up with Upmind - we describe it like this: Our team will help you to configure: - Up to 10 provision configurations - Adding a domain widget to your website - Linking your domain - Setting up SMTP and support tickets - Linking up to 3 payment gateways - Up to 20 products We can't configure the services you offer (e.g. cPanel) but we can link them to upmind for you

Up to you. I would personally just keep billing agreements, but you could in theory have both and call one PayPal Automated Payments, and the other 'PayPal one-off' We'll be releasing traditional PayPal subscriptions soon also, though that comes with problems as it's a 'push' payment.

This is now live. When you ask PayPal to enable reference transactions, they'll come back with a response like Reference Transactions allow you to recharge a customer’s credit card after an initial transaction has been completed. You will not need to input your customer’s credit card information to process a sale. When a buyer purchases an item on your site, a reference transaction ID is generated. You can use the reference transaction ID later to initiate subsequent transactions. As a merchant, you can use a reference transaction ID to capture future payments against a billing agreement. The capture future payment transaction is a reference transaction. As Reference Transactions carry a higher risk than other products, please send an email to [email protected] with the following information so that we can submit an application for Reference Transactions on your behalf. Business information: Business name Business URL Current/anticipated monthly sales via PayPal only (based on the last 3 months) Number of repeat customers (past 3 months) Integration information: Please describe what you intend to use Reference Transaction for. Do you or your buyers need to initiate each subsequent payment themselves or are they processed automatically after the billing agreement is created? Will this service be enabled within your website, mobile app integration, or both? Are you integrating through another payment service provider, such as Worldpay or Ingenico? Do you require the Reference Transactions product for use with your Shopping Cart to offer Subscriptions? (For example Woo-Commerce, Charge-Bee.) Once we confirm receipt of the above information, your application may take up to 3 days to be assessed. Please be aware that we may require more information once your application is processed. If you offer monthly subscriptions, you can activate the feature yourself by downloading the subscription button. For more information go to: https://developer.paypal.com/docs/subscriptions/#how-a-subscriptions-integration-works. If you cannot use a subscription, please specify why. Thank you for contacting PayPal and for being a valued customer. If you have no further questions, you may close the conversation by selecting End Message. If you respond to this message, a member of our team will follow up with you. You need to provide answers to these. Template answers as follows (obviously adjust so it is accurate for your business) Integration information: Please describe what you intend to use Reference Transaction for. Repeat billing of customers who have ongoing relationships with us. These customers pay us irregularly and the amount can vary from time to time. Do you or your buyers need to initiate each subsequent payment themselves or are they processed automatically after the billing agreement is created? Both are possible. The billing agreement can be automatically charged when a service comes up for renewal and an invoice is generated, or the customer can choose to manually pay an invoice or place an order, with the billing agreement as a stored payment method. Will this service be enabled within your website, mobile app integration, or both? Within our website client area Are you integrating through another payment service provider, such as Worldpay or Ingenico? No, we are integrating directly with PayPal. Do you require the Reference Transactions product for use with your Shopping Cart to offer Subscriptions? (For example Woo-Commerce, Charge-Bee.) Yes, we use Upmind.com as our ecommerce software.

Hey guys We're about to put PayPal billing agreement functionality live. This allows you to automatically charge client PayPal accounts for payments (just like charging a card on file) To support it you need to have reference transactions enabled on your PayPal account. As that takes a couple of days to do, if you want to offer this please raise a request with PayPal so you are ready for this feature 🙂

There shouldn't be any reason you can't keep using the enom account. Essentially it's a standalone enom account just through whmcs (so you give them a cut I think!), but it should still work fine,

Hi Thomas Hexonet should definitely be linking -- it could be that you have more than 2 provision configurations? We limit the number of provision configurations you can have on the free plan On the showcase, that's coming super-soon -- widgets you can drop in 🙂

How about a 'lock status' option? Which stops any changes to a ticket apart from for staff -- and by default departments can be fully locked for clients.

Our booth is up - look forward to meeting you tomorrow...

Issue tracked here: https://github.com/upmind-automation/provision-provider-servers/issues/22

Currently it supports create, change root password, resize, reinstall, reboot, shurdown, poweron, terminate. See here: https://github.com/upmind-automation/provision-provider-servers#functions More will come

This brief issue was caused by some backend kubernetes pods failing. It caused some errors on our API which would have shown as network error on the frontend sites. The issues were intermittent and lasted under five minutes. Because page loads in the Upmind app generally load a number of API calls, this likely manifested for most users as a normal page load with some missing data and a 'Network Error' toast message.

Are you sure you are passing the data from GTM to GA4? There's no issues with us passing data to GTM if your tag is entered correctly, but you need to pass the variables to GA4.

This is written and will be reviewed and pushed soon https://github.com/upmind-automation/provision-provider-domain-names/pull/14

https://github.com/upmind-automation/provision-provider-domain-names/issues/9

I've not seen anyone use Google Domains as a reseller - is that common practice? Definitely we need to add support for other google tools e.g. WorkSpace