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Seb

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Posts posted by Seb

    New domain providers

    in Domain Providers

    Posted

    On 5/13/2022 at 4:24 PM, Pixel said:

    Could you consider to add Versio on your Roadmap after checking if it's possible. Because I am focusing on the Netherlands and it would be handy for us Dutchies.
    I am not promoting this, if someone has a better option I would like to hear it.

    For 9 euro a month you get a domainname reseller account with phone support.
    These are the domain prices Versio - Prijsoverzicht Reseller

    For 19 euro a month you get a wholesale reseller account with phone support.
    These are de domain prices Versio - Prijsoverzicht Groothandel

    This is the API
    Versio REST API documentation

    We're not having any luck creating a versio account we can use to integrate against, or getting in touch with them. If you can ask them to reach out to us ([email protected]) to get us setup then we can proceed with this.

    A way to combine multiple orders/invoices into one.

    in Billing Feature Requests

    Posted

    Yeah a couple of things here

    First, invoice consolidation. This is something planned. Will be slightly more flexible - i.e. you can have it also consolidate other things +- [X] days. 

    Second, moving things between contracts. By default we consolidate services on the same day, but only if things are on the same contract. Our FE at the moment doesn't do much with contracts and we kind of treat each order / product as a standalone contract for ease for now. 

    How to display a Customer the Bank Transfer Details?

    in FAQs! How do I do ...

    Posted

    I don't understand what you want to add to the stored methods? Bank transfer is not something you can store. 

    The customer can go to an unpaid invoice and see the bank transfer payment details if they select that as a payment method

    But you (or the customer) can't add a 'bank transfer' method which can be automatically charged? That would only be possible through Direct Debit - which you could offer through GoCardless

    How to display a Customer the Bank Transfer Details?

    in FAQs! How do I do ...

    Posted

    So that error you see is when they are going to payment methods in the client area -- they can't 'store' a bank transfer method because they have to do it manually 

    But on the invoice itself, they can choose bank transfer ('offline' payment) which you can add text to under settings -> payment providers

    Adding actual text to the invoice will be coming soon as we roll out client area templates.

     

     

    "Timeout" Feedback

    in Bug Reports & Usability Feedback

    Posted

    A network error is literally a connection error - so a connection error between our servers and your local internet connection. Our systems throw a network error when it can't load some information. Every page may have a dozen API calls so if one of them doesn't connect you could get a network error.

    We've got quite a lot of monitoring and it hasn't picked anything up, and we haven't had other reports -- so it does point to a network blip somewhere between your computer and our servers. But we'll see if we can find any networking blips. I can see your IP from the forums so we'll run some traceroutes from our network out.

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