norservers

This would be nice. To add to this, it would be nice if it would also be based on active clients which has a active subscription or a active service. Also one for inactive clients which has no active services or subscriptions. Could be a good way to get information to track and to make a mailing list for inactive clients with no active products.

Thank you. Was this a bug, or did i actually do something wrong when trying to delete it? Nice to know if it was an error on my end, until next time.

Hello. When i first started with Upmind i setup two payment providers. One offline and one PayPal account. This offline payment, not only does it enable it self after a while even if i've disabled it many times before, buti can't get rid of it. When i try to delete it i get this message "This gateway is being used by some of your brands!" How can i delete it? Is it linked to some of my products? If so, where can i see the products it's linked to so i can remove it? I would like to add a different payment method instead. Thanks

Well, that sounds great. Let's hope it comes soon. Thanks once more.

Currently, from what i have tested, is that Account credit works only with real money. If i want to give account credits to a customer, for whatever reason, i actually have to pay for it. It would nice to have a secondary option for the company, to hand out "fake" money which can be used by a customer to pay for services or to partially pay for them, but it would work the same as Account credit. Instead of real money it would be nice for this option to work as a Fixed amount discount instead, just like a promotion, but available for a customer in the Account Credit. So, when a customer receives Account credit from the company, let's say in the middle of a month, this "fake" money, or discount would be used first when renewing a service. Just like Account credit. Thanks.

I hope i've configured the domain availability checker widget correctly. .com doesn't show as unavailable or taken when searched for. It shows as available if available tho. My other domains works fine, only .com that doesn't. Also, will it be possible to change the general grapical design for the widget in the future? The design doesn't really fit with all background colors and pages. Also, load more doesn't load more domains. Thanks.

Norwegian Back End translation is pretty much completed. When it comes to the Front End i see thousands of phrases that should be easy to translate automatically. Now, i don't know how localzy does all of this, but is there a way for you guys at Upmind to have these automatically translated? I mean, words like Inherited, Info, Insights, Invoice are only a few examples of words that are easy to translate, and which should exist in localzy database (if that's a thing). It would be easier and quicker for me to browse through to check for errors than to manually translate simple words. But, like i said i don't know how Localzy handles all of this. But i know that translating every phrase manually will take a long time. Also, is it possible to have access to the Norwegian translation on my upmind account, so i can activate it and do some testing? There are some words that doesn't make sense and it has to be looked at with context within specific areas. Thanks.

Nope. The product is based on a monthly subscription, and changing this to manual by a client shouldn't be possible in the first place, right? I mean, the product should be cancelled/deactivated if this was the case? Either way there's no notifications that the client has made a cancellation request of the product, and there has not been any cancellation of the product by any staff either. I'l create a ticket.

I have a client which are subscribing to a specific product. I altered the pricing for the product in the middle of the month. The client received a bill with $0.00 USD which covered the costs to the next billing date. The due date was yesterday. It doesn't seem that when i alter the price and re-issue the contract when the subscription is active, that the subscription is active any more. I mean, the product doesn't get de-activated, but the client doesn't get a new bill at due date. By looking in the dashboard the invoice was not created yesterday and i had to do this manually today. There was no overdue notification in the dashboard either. Neither can i find an invoice in the clients dashboard. In the logs i find this "Error issuing next contract invoice.", but it doesn't make any sense to me. The recurring invoices has been working well until i changed the price. What happened?

When creating an email template one has the option to send a test email, which is nice. Currently i'm splitting up the emails sent on a newly purchased product to multiple emails sent. Ex. Email & DNS information in one mail and Web Hosting & domain information in another. So, from one product there's going to be 2-3 emails sent when a product is purchased. Maybe a good future request would be to have the ability to "Send Test Email" from the entire product, so one could test all emails linked to a specific product at the same time. My current method to test if everything works is to purchase a product with a test account and with a 100% discount, which takes some time to be honest. If there's an easier way to test emails sent to a product like this, please give me a heads up.

Yep. I did figure it out after some fiddling around.

Yeah. I've done this. I got it to work. What threw me off in the first place was that i couldn't sellect a trigger (When this template should be triggered?) and it was greyed out when creating a template, which made me think i did something wrong and i started to look at other settings for quite some time. I had to re-enter the template and then i could sellect a trigger for the template. Maybe a bug? I don't know, it happens everytime i create new templates. Thanks tho.

Did this future get implemented yet? The forum is getting quite populated and i can't really find much information about this request other places. Thanks.

Hello. I'm in the process of adding all my webhosting plans and domains to Upmind. I've internally tested purchasing webhosting packages and i've noticed that there's not any default email templates for webhosting or domains when payment has been made. There's only a cancellation email sent to my test email. Even after reading the documentations, the email templates and triggers are a bit overwhelming since i have very little experience with them. I want to expand my experience regarding these templates. To achieve this i could some help. Could i get some help to setup email templates and triggers for when a domain, webhosting is ordered and with order confirmation, so they are sent to the customer appropriately. These should obviously contain login information and other related information to be able to gain access to the newly created products. Thanks.

Hooks don't need translation, right? eg. "account_created_hook" - Account created by {actor} - Just want to make sure so i can differentiate hooks if they are translated by mistake automatically.

I also suggested this here: Which is probably the most important future i'm waiting for to be implemented before i start making plans to migrate to Upmind. Related to payments, this is a really important future which is missing. I hope it will be added sooner than later 🙂

Hello. I have account with Enom and Resellerclub. In Upmind>Host control>Domain Names i have setup only Enom so far. I've also added a domain. However, i'm really not sure how i get this to work so a customer can order a domain name. I can't get the widget to work either and i only get this loading circle when added to my website. Would it be possible to have a guide for a complete setup? Thanks.

Hello. Some of these suggestions are probably more of a personal "i would like to have this" future request i guess. However, i'l throw it in the mix since what is mentioned could possible add some nice futures. Service desk: - To be able to add a custom email adress in service desk > department > destination mailbox. Unless this is bugged i'm not able to change it from the default "companyname.upmind.com". It would be nice to have notifications in form of emails sent to a custom company email address when a client creates a ticket. Client Dashboard - Relaying important information to clients: - A Simple news & status updates widget on client dashboard for emergency news, updates and possible email notifications, with the option to select products related to the news/updates sent. - Discord bot and email integration alternative for the news and updates widget mentioned above. If a live server, service or website is down or is under maintenance, one can input information directly from UPmind panel instead of having to enter this information in 3 different places. Before sending information through Upmind it could have optional alternatives to relay the information through different medias of communication. Some examples: Discoard bot integration to send information directly to a discord server/channel that are related to the product/service selected before sending information. Email notification to send email to all customers that are related to the product/service selected before sending said information. Checking both alternatives (mail & discord) would send a information/news to the clients dashboard widget, to the discord server and sends a mail to all customers. Checking none of the alternatives would put the notice on client dashboard only. Thanks.

Thanks. Are there any ETA for this specific future? Full name and Email address will not be sufficient for any kind of orders and it will make the entire billing platform obsolete related to online sales, at least in my case. I need a way to link a customer and their purchases in case of potential legal issues as well (IP logging would be nice too). I mean, manually contacting a client to tell them to fill in contact details seems counterproductive 🙂unless i've missed out on some other panel future that's related to linking client contact information with their purchases? Thanks for adding this future to the roadmap.

Hello. I've been browsing the documentation and the panel settings and I'm trying to find a setting where i can "force" clients that register or before checkout to enter full contact information, to be stored in their profile like the one seen in "account>profile>addresses". I've played around with "Client custom fields", but those fields are saved to it's own section in client profile it seems. Is there currently a way to force full contact information (street, phone nr, country..etc ) when a client registers or before checkout? If so, please point me in the right direction of this setting since i can't find it 🙂 Thanks.

Not a problem and i'm glad it's solved. I will. Thanks

Hello. In "Settings > Products & services" all my products are gone. I created 5 products a few days a go that i have been playing around with. I am unable to create new products and new product categories. All i get is the "Add your first product" window. I can see products i created a few days a go that are visible in let's say "Promotions > Edit promotion", but i cannot manage the product and they don't show (loading circle). Last thing i remember doing related to products was to de-activate all products and making them not visible to clients. Maybe it's related, who knows. Thanks.

Hello. I've noticed some welcoming surprises that's on the roadmap regarding domain registrars. NorID is one of them and i didn't expect a NorID integration to make it to the roadmap at all, which is quite surprising and truly appreciated. Since NorID is a Norwegian domain registrar for .no domains, i thought perhaps a Norwegian payment method would be a good suggestion as well. You know, to get the full package. The payment method i'm thinking of is Vipps. A customer can checkout and pay directly through their phone which is linked to their Norwegian bank account. So, there's no need for a credit card at checkout at all, which is convenient for at least Norwegian customers.

Yes it`s all good, I received your emails. I`ve been testing your product for a few days already. First impression is really good. Thanks once more.

There are some settings that are configurable and optonal like in the first link i sent you. A few examples to this are amount of Ram and CPU a customer orders. case "512MB": $billing_api_values["gamevar_Xms"] = "512"; $billing_api_values["gamevar_Xmx"] = "512"; $billing_api_values["game_slots"] = 12; break; case "1GB": $billing_api_values["gamevar_Xms"] = "1024"; $billing_api_values["gamevar_Xmx"] = "1024"; $billing_api_values["game_slots"] = 20; break; case "1.5GB": $billing_api_values["gamevar_Xms"] = "1512"; $billing_api_values["gamevar_Xmx"] = "1512"; $billing_api_values["game_slots"] = 35; break; case "2GB": $billing_api_values["gamevar_Xms"] = "2048"; $billing_api_values["gamevar_Xmx"] = "2048"; $billing_api_values["game_slots"] = 40; break; } These configurables are usually used with a product slider when configuring a game server. Examples for this are WHMCS which uses this and has other alternatives like dropdown boxes etc. These configurables can be created as induvidual packages as well tho which bypasses the slider. I'm not sure how Upmind will handle this to avoid cluttering the clients "order/shop" page. A lot of game servers = a lot of ram and cpu options which will result in 3-5 ram/cpu products per game.