Service Desk Feature Requests

54 topics in this forum

1. Automated Replies

   By Viswanath VB, September 2, 2022
   • 0 replies
   • 4.2k views
   • 
   • Viswanath VB
   • September 2, 2022

2. Auto Responder Based On Working Hours

   By Viswanath VB, August 25, 2022
   • 0 replies
   • 917 views
   • 
   • Viswanath VB
   • August 25, 2022

3. Ticket Response Status

   By Viswanath VB, August 25, 2022
   • 0 replies
   • 1k views
   • 
   • Viswanath VB
   • August 25, 2022

4. Social media Integration

   By Viswanath VB, August 11, 2022
   • 1 reply
   • 2.2k views
   • 
   • Hivium
   • August 25, 2022

5. Ability to assign tags to tickets

   By Viswanath VB, August 24, 2022
   • 0 replies
   • 1.1k views
   • 
   • Viswanath VB
   • August 24, 2022

6. mention

   By Viswanath VB, August 16, 2022
   • 0 replies
   • 815 views
   • 
   • Viswanath VB
   • August 16, 2022

7. Emoji Picker

   By Viswanath VB, August 16, 2022
   • 0 replies
   • 806 views
   • 
   • Viswanath VB
   • August 16, 2022

8. POP3/imap

   By Viswanath VB, July 27, 2022
   • 2 replies
   • 1.1k views
   • 
   • Viswanath VB
   • August 12, 2022

9. Help Widget

   By Viswanath VB, August 11, 2022
   • 0 replies
   • 917 views
   • 
   • Viswanath VB
   • August 11, 2022

10. Google Translate

    By Viswanath VB, August 11, 2022
    • 0 replies
    • 3.6k views
    • 
    • Viswanath VB
    • August 11, 2022

11. Leads Missing features

    By Viswanath VB, August 10, 2022
    • 0 replies
    • 880 views
    • 
    • Viswanath VB
    • August 10, 2022

12. Ability to set each support department with specific "from" address

    By Luis, July 26, 2022
    • 0 replies
    • 610 views
    • 
    • Luis
    • July 26, 2022

13. Review Us option

    By Viswanath VB, July 25, 2022
    • 0 replies
    • 1.9k views
    • 
    • Viswanath VB
    • July 25, 2022

14. image copy past

    By Viswanath VB, July 25, 2022
    • 0 replies
    • 955 views
    • 
    • Viswanath VB
    • July 25, 2022

15. Ticket Timer

    By Viswanath VB, July 20, 2022
    • 0 replies
    • 896 views
    • 
    • Viswanath VB
    • July 20, 2022

16. TICKET SERVICE IMPLEMENTATION IN GOOGLE WORKSPACE

    By Hector Mendoza, July 18, 2022
    • 0 replies
    • 701 views
    • 
    • Hector Mendoza
    • July 18, 2022

17. Intelligent ticket assignment

    By Viswanath VB, July 14, 2022
    • 0 replies
    • 815 views
    • 
    • Viswanath VB
    • July 14, 2022

18. URL Scanning

    By Viswanath VB, July 11, 2022
    • 0 replies
    • 830 views
    • 
    • Viswanath VB
    • July 11, 2022

19. Canned responses

    By Viswanath VB, July 3, 2022
    • 3 replies
    • 3.4k views
    • 
    • Viswanath VB
    • July 10, 2022

20. Support Ticket Custom Fields

    By Viswanath VB, July 6, 2022
    • 0 replies
    • 913 views
    • 
    • Viswanath VB
    • July 6, 2022

21. Support Ticket Escalations

    By Viswanath VB, July 6, 2022
    • 0 replies
    • 659 views
    • 
    • Viswanath VB
    • July 6, 2022

22. support ticket welcome and signature

    By Viswanath VB, July 3, 2022
    • 1 reply
    • 956 views
    • 
    • Seb
    • July 3, 2022

23. Ticket Sensitive Data

    By Viswanath VB, July 3, 2022
    • 1 reply
    • 1.1k views
    • 
    • Seb
    • July 3, 2022

24. support ticket rating and feedback

    By Viswanath VB, July 3, 2022
    • 0 replies
    • 655 views
    • 
    • Viswanath VB
    • July 3, 2022

25. phone Verification

    By Viswanath VB, July 2, 2022
    • 0 replies
    • 1.7k views
    • 
    • Viswanath VB
    • July 2, 2022